Privacy Policy

Our Commitment to Your Privacy

Welcome to Forgotten UK Airport Parcels (hereafter "we," "us," or "our"). We are committed to protecting the privacy of all individuals who visit our website (the "Site") and utilize our services (the "Services") for locating and recovering forgotten parcels from UK airports. This Privacy Policy is designed to clearly explain how we collect, use, disclose, and safeguard your personal information when you interact with our Site or engage with our Services. We urge you to read this privacy policy in its entirety. Should you not agree with any of the terms outlined herein, we kindly ask that you refrain from accessing the Site or using our Services. Your continued use signifies your acceptance of these terms.

We reserve the exclusive right to make amendments or updates to this Privacy Policy at any time and for any reason, without prior individual notice. Any such changes will be indicated by updating the "Last Updated" date displayed at the top of this Privacy Policy. We encourage you to periodically review this Privacy Policy to ensure you remain informed of any updates. Your continued use of the Site and/or Services after the date such revised Privacy Policy is posted will be deemed as your acknowledgment and acceptance of the changes.

Last Updated: October 26, 2023

1. Information We Collect

To effectively provide our Services, we may collect various types of information about you. The information we may collect via the Site includes, but is not limited to:

• Personal Data: This includes personally identifiable information that you voluntarily provide to us when you register a claim, contact our support, or otherwise interact with our Services. Examples include your full name, email address, telephone number, details of your lost item (such as a detailed description, brand, color, unique identifiers, contents), information regarding the circumstances of the loss (like airport, terminal, flight number, date and approximate time of loss), and any correspondence you have with us.
• Derivative Data: Our servers automatically collect certain information when you access the Site. This may include your IP address, browser type and version, operating system, access times, the specific pages you view on our Site, and the pages you visited immediately before and after accessing our Site. This data is primarily used for analytics and to improve site functionality.
• Financial Data (If Applicable): If our services involve payments (e.g., service fees, shipping costs for recovered items), we may collect financial data related to your payment method, such as credit card numbers or bank account details. This data is typically processed through secure third-party payment processors and is not stored on our primary servers beyond what is necessary for transaction processing and record-keeping.
• Cookies and Web Beacons: We may utilize cookies, web beacons, tracking pixels, and other similar tracking technologies on the Site. These tools help us customize the Site, remember your preferences, and improve your overall user experience. For a more detailed explanation of how we use cookies, please refer to our "Cookie Policy" section below. You have the option to manage your cookie preferences through your browser settings.

2. How We Use Your Information

Possessing accurate information about you enables us to offer a seamless, efficient, and personalized experience. Specifically, the information collected about you via the Site may be used for the following purposes:

• To create, manage, and process your lost item claim, including facilitating communication with relevant airport authorities or their designated lost property handling agents.
• To communicate directly with you regarding the status of your claim, provide updates on our services, and respond to your inquiries, requests, or feedback.
• To forward necessary and relevant details of your lost item and circumstances of loss to the appropriate airport authorities, airlines, or their handling agents to assist in the search and recovery process.
• To enhance and improve our website's design, functionality, content, and overall service offerings based on user interaction and feedback.
• To send you administrative information, including technical notices, updates on your claim, security alerts, and notifications about changes to our terms, conditions, and policies.
• To compile anonymous statistical data, perform internal analyses, or share aggregated, non-identifiable data with trusted third parties for research or business improvement purposes.
• To prevent fraudulent transactions, monitor against theft or unauthorized access, and protect against criminal activity related to our Services.
• To request feedback and to contact you about your use of the Site and Services to better understand your needs and improve our offerings.
• To resolve disputes and troubleshoot problems that may arise during the use of our Services.

3. Disclosure of Your Information

We may share the information we have collected about you in specific situations, always aiming to protect your privacy. Your information may be disclosed under the following circumstances:

• By Law or to Protect Rights: If we, in good faith, believe that the release of information about you is necessary to respond to legal process (such as a court order or subpoena), to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, including ourselves and our users, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with trusted third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf. These services may include payment processing (if applicable), data analysis and storage, email delivery, hosting services, customer service, IT support, and marketing assistance. Critically, for the primary purpose of finding your lost item, we will share relevant details of your claim with the lost property offices of UK airports or their designated handling agents. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Business Transfers: In the event of a merger, consolidation, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be shared or transferred as part of that transaction. We will endeavor to ensure that the acquiring entity respects this Privacy Policy.
• Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
• With Your Explicit Consent: We may disclose your personal information for any other purpose not listed above, but only with your explicit prior consent.

Please note: We do not sell, rent, or trade your personal information to third parties for their direct marketing purposes without your explicit consent.

4. Security of Your Information

We employ a range of administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include data encryption, secure server environments, access controls, and regular security assessments. While we have taken all reasonable and appropriate steps to secure the personal information you provide to us, please be aware that despite our best efforts, no security measures are absolutely perfect or impenetrable. No method of data transmission over the Internet or method of electronic storage can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties, and we cannot guarantee complete security if you provide personal information.

5. Cookie Policy

We use cookies and similar tracking technologies (like web beacons and pixels) to help improve your experience on our Site and to analyze how our Site is used. A cookie is a small text file that is stored on your computer or mobile device when you visit a website. Our Site uses cookies to distinguish you from other users, which helps us provide you with a good experience when you browse and also allows us to improve our Site's functionality and performance.

We utilize the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the operation of our website and enable core functionalities such as security, network management, and accessibility. They include, for example, cookies that allow you to log into secure areas of our website or use a shopping cart (if applicable). You cannot opt-out of these cookies as the website cannot function properly without them.
• Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors to our Site and to see how visitors navigate our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users can find what they are looking for easily. All information these cookies collect is aggregated and therefore anonymous.
• Functionality Cookies: These cookies are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name (if applicable), and remember your preferences (for example, your choice of language, region, or previously submitted form data to pre-fill fields). They can also be used to provide services you have asked for, like watching a video.
• Targeting/Advertising Cookies (If Applicable): These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Our cookie consent banner, typically displayed upon your first visit, provides options for managing your cookie preferences for non-essential cookies. If you choose to decline cookies, you may not be able to fully experience the interactive features of our Site or other websites you visit.

6. Your Data Protection Rights (e.g., GDPR, CCPA)

Depending on your geographical location and applicable data protection laws (such as the GDPR in Europe or the CCPA in California), you may have certain rights regarding your personal data. These rights may include:

• The right to access: You have the right to request copies of your personal data that we hold. We may charge a small fee for this service under certain circumstances.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.
• The right to erasure (right to be forgotten): You have the right to request that we erase your personal data, under certain conditions (e.g., if the data is no longer necessary for the purpose it was collected).
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions (e.g., if you contest the accuracy of the data).
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions (e.g., for direct marketing purposes).
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions, in a structured, commonly used, and machine-readable format.
• The right to withdraw consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.
• The right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes applicable data protection laws.

If you wish to exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within the timeframes stipulated by applicable law. We may need to verify your identity before processing your request.

7. Policy for Children

Our Services are not directed to individuals under the age of 13 (or a higher age threshold as required by applicable law in your jurisdiction). We do not knowingly solicit information from or market to children under this age. If we become aware that we have inadvertently collected personal information from a child under the specified age without verifiable parental consent, we will take steps to delete that information from our records as soon as reasonably practicable. If you are a parent or guardian and you believe that your child has provided us with personal information without your consent, please contact us immediately.

8. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy, our data handling practices, or if you wish to exercise any of your data protection rights, please do not hesitate to contact us at:

Email: [email protected]
Postal Address: [Your Company Name, Attn: Data Privacy Officer, Your Full Address, City, Postal Code, Country - Placeholder, replace with actual details if applicable]
Phone: [Your Phone Number - Placeholder, optional]

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.